These Terms of Service (“Terms”) govern your use of this website and shop, operated by illustrator Emma Dibben. By placing an order, you agree to these Terms.

1. Orders & Payment

• Orders are accepted once payment has been received.

• Payments are processed securely through the shop’s checkout system.

• Prices are listed in GBP (£) and include VAT where applicable.

2. Shipping & Delivery

• Orders are packed and shipped from the UK.

• Delivery times are estimates only and may vary depending on location and postal service.

• Customers are responsible for providing correct delivery information at checkout.

3. Returns & Refunds

• Under UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it.

• To arrange a return, please contact Emma at [insert email] within this period.

• Returned items must be in their original condition. Customers are responsible for return postage costs unless the item is faulty or damaged.

• Refunds will be processed to your original payment method once the return is received.

4. Intellectual Property

• All artwork, text, and images on this website are the copyright of Emma Dibben.

• No images or artwork may be reproduced, copied, or distributed without prior written permission.

5. Liability

• While every effort is made to ensure accuracy, Emma is not liable for any errors on the website or delays caused by third-party postal services.

• Nothing in these Terms excludes liability where it cannot be excluded by law.

6. Governing Law

• These Terms are governed by the laws of England and Wales.

• Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For any questions about these Terms, orders, or returns, please email: emma@emmadibben.com